DESCRIPTION *This role is able to sit in Bellevue, WA*
Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.
We are seeking a Senior Program Manager who will be an integral part in driving changes across Amazon's operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.
In this pivotal role, you'll be behind the creation and implementation of comprehensive supply chain playbooks. From Sales & Operations Planning (S&OP) to Supply Chain Execution (SCE), you'll orchestrate the harmonization of processes, ensuring consistency and a single source of truth across all verticals. You will ring clarity and alignment to our decision-making processes. You'll collaborate with multiple teams, aligning mental models, documenting critical decisions, and quantifying the levers that drive operational excellence. With your strategic vision and operational prowess, you'll become the go-to resource for sharing mental models and critical decision information, driving continuous improvement, and shaping the future of our supply chain operations.
To excel in this role, you'll need a unique blend of technical expertise, strategic thinking, and exceptional communication skills. You'll thrive in a fast-paced environment, where your ability to juggle multiple priorities and navigate complex challenges will be put to the test daily.
Key job responsibilities
* Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.
• Ability to travel 20-25%
About the team
The Strategy team strives to solve the most pressing problems within Amazon's supply chain, delivering programmatic solutions and sustainable processes. We are a centralized team, dedicated to the supporting the business via capacity planning, labor strategy, and organizational development. It is our mission to develop strong programs with continuous improvement, that deliver meaningful results to the business.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Bellevue, WA, USA | Santa Monica, CA, USA | Tempe, AZ, USA BASIC QUALIFICATIONS - 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
