As a member of the company's Client Services team, the Senior Project Manager (Sr. PM) will be responsible for timeliness, accuracy and customer satisfaction related to new and expansion deployments. The Sr. PM will generally focus on supporting customers in identified geographic markets, as well as manage multi-market deployments that occur in tandem. The Sr. PM will lead and coordinate inter-departmental, as well as vendor activities, to ensure accurate and timely product/service delivery. The Sr. PM will also be responsible for coordinating customer business requirements with Sales Engineering and Data Center Operations, while regularly interacting with the Sales team in pre-sales activities to ensure a smooth and successful customer onboarding experience.
Duties: Responsible for the planning, implementation, management and close-out of customer move-in, expansion, and migration projectsManage large and complex customer initiated fit-out projects of all typesWork with customers, Sales Engineering, Data Center Operations, and Sales to develop and/or interpret project Scope of Work documents, define project deliverables and project plans, and ensure quality delivery while exceeding customer expectationsManage vendors and complete projects in a timely manner as identified against project-specific readiness metricsVerify accuracy of customer implementations against a Master Service Agreement/Order Forms/SOW documents and other approved project artifacts, including adherence to contractual Service Level AgreementsAccurate and timely processing of all customer orders/tickets (Power, IX, Build Out Service, Access, Package Delivery etc.); manage support resources to ensure accurate work ordersEnsure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departmentsCollaborate with internal business units to evaluate, identify, and resolve risks to project schedulesProactively identify areas for process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvementsServe as the primary point of contact during the implementation and onboarding phase, ensuring a smooth and seamless transition for clientsParticipate in weekly market, team, and vendor coordination calls to ensure alignment and effective communication across all stakeholdersServe as a cultural leader within the assigned market, fostering an efficient, positive, and collaborative work environmentPromote and demonstrate the behaviors consistent with CoreSite's culture and valuesOther projects and duties are assignedKnowledge, Skills & Abilities: Ability to work 80% on-site at CoreSite's corporate office and 20% remotely, while maintaining regular, consistent attendance and flexibility to work nights, weekends, and variable schedules as neededAbility to travel up to 10% of the time during the initial onboarding and training period, with flexibility to adjust travel commitments as business needs evolve. Must demonstrate adaptability in scheduling and managing travel requirements in response to company growthProven ability in best practice project management, coupled with a passionate drive to deliver world-class customer serviceStrong understanding of electrical and mechanical systems in use in a data center environment, including relevant knowledge of data center IT infrastructureTelecommunications, construction, critical facility build and/or hardware deployment experience a plusBrings a positive, energetic attitude with the flexibility to adapt and thrive in a fast-paced, high-growth, dynamic environmentAbility to work under pressure while meeting deadlines, with strong interpersonal, verbal, and written communication skills, and a strong work ethic with accountability to deadlinesAbility to work independently while recognizing the importance of communicating and coordinating efforts with colleagues and other organizationsInnovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverablesStrong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutionsExceptional attention to detail and strong organizational skillsConsistent exercise of independent judgment and discretion in matters of significanceAdvanced computer skills (primarily Excel and Microsoft Project)Flexibility and creativity to meet customer needsEducation/Experience: 6 to 8 years of project management experience, ideally in the data center, telecommunications, or construction industriesProject Management Professional (PMP) Certification requiredBachelor's Degree preferred, or equivalent years of experienceSalesforce experience a plusPhysical Demands: The physical demands described are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use their hands to handle or feel objects, reach with their hands and arms, climb stairs, balance, stoop, or kneel, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds.
Compensation: Compensation for this role includes a base salary between $113,000 and 128,000 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance.
Posting Timeline: This position is expected to be open for applications through October 25, 2024.
Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
First-day medical insurance through Cigna with generous premium cost coverageDental insurance through Delta DentalVision insurance through VSPTelemedicine through MDLive for CignaHealthcare and dependent care flexible spending account (FSA) plansHealth saving account (HSA) plans for employees participating in the High Deductible Health PlanLife, AD&D, short-term disability, and long-term disability insurance fully paid by the companyVoluntary coverage benefits for supplemental life, critical illness, accident, and hospital insuranceFirst-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contributionDiscretionary annual bonus and equity incentive planEmployee stock purchase plan (ESPP) with a 15 percent discount16 days of paid time off (PTO)11 paid company holidays and additional floating holidaysSchool visitation and elder care paid time offParental leave, adoption and surrogacy benefits, and family planning/fertility supportWellness reimbursement program & wellness incentive programFree parking or a company contribution toward a public transit passEducation reimbursement and student loan debt assistance programEmployee assistance program, childcare resources, personal finance management support, and student loan debt assistance programPet insuranceCharitable matching program
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