Senior Project Manager Venture Solar takes an employee and customer-first approach with the goal of providing the best experience possible in the Solar industry! We need your help to assist the team in scheduling solar installations and town inspections in MA.
Our mission is to help our customers take control of their energy costs by switching to cheaper, cleaner renewable power with solar energy with no upfront cost and immediate savings and we need your help to do so!
We are currently hiring a Senior Project Manager. We are always looking for passionate, energetic, and customer-focused team members to join our mission of providing homeowners the best experience possible on their home improvement projects.
We are willing to train the right candidates. If you have a great attitude, work ethic, and want to be a part of the fastest-growing solar company please click apply now.
Job Overview:
The Senior Project Manager will oversee the project management team, handle complex
customer escalations, and ensure that all project management tasks are completed within SLA
and meet key performance indicators (KPIs). This role involves mentoring and training team
members and collaborating with other departments to address multi-team issues.
Key Responsibilities:
? Resolve all customer escalations with a focus on delivering exceptional service.
? Have a robust understanding of all Project Management tasks and responsibilities, as
well as particular local AHJ requirements, and technical solar knowledge
? Manage, motivate, mentor, and train project management team members.
? Ensure all project management tasks are completed within SLA and meet KPIs.
? Collaborate with other departments to resolve multi-team issues and drive project
success.
? Work hand-in-hand with the Regional Operations Manager to ensure the pipeline and
individual projects are being actively managed
? Cover morning warehouse responsibilities for the Regional Operations Manager when
they are unavailable (PTO, emergency, etc.).
? Navigate Salesforce to log calls, understand project status, and update project notes.
? Schedule installations, inspections, and service calls.
? Make outbound calls to customers to confirm and follow up on appointments.
? Communicate with technicians to ensure job completion and troubleshoot issues.
? Submit permits and understand AHJ (Authority Having Jurisdiction) requirements.
? Create permit packages for installation teams and coordinate their delivery.
? Attend AHJ meetings as needed.
? Review installation and service photos to ensure correct completion.
? Ensure that projects meet quality standards and address any issues.
Experience: 1 to 2 years of clerical or other office experience Solar experiencePermitting experience requiredMust be a self-motivated team player with a strong work ethic and customer service focusMust be very organized and possess strong attention to detailExcellent interpersonal and written communication skillsFast typing and data entry skillsCRM experience a plus (SalesForce)Experience with Sunnova and Mosaic desiredCompensation: $60k - $75k (depending on experience) Venture Solar is recognized on the Inc 5000 as the 497th fastest growing company in the country. At Venture Solar, we believe when your talents are aligned with your work and you're passionate about the difference you make, you don't work a day in your life. A Venture Solar career is a journey that starts with a positive, productive, and engaging workplace where team members are valued and respected.
#vs1