Job Description
KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Senior Project Manager.
The position is responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success.
The Senior Project Manager is responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the workflow system in preparation of client delivery. Further, the position is responsible for tracking progress internally to ensure timelines are satisfied. Additionally, the position successfully manages the client's expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered.
Remote, work from home opportunity.
Responsibilities
Consult with and advise internal team and Corporate Business Systems team through the scope of project or initiatives as it relates to system processes, workflows, project planning, 3rd party application setup, systems implementation etc. consistent with industry best practices and standards
Gather requirements from various personnel (system or process business owners) then communicate action items or requests on to Operations, Management, Development, and Corporate Business Systems
Assist in planning the testing and Data migration efforts with the corporate business systems team
Manage the Shared Services' expectations by providing routine detailed status updates and reporting
Consistently delivers proactive communication with the various teams and serve as point of escalation when inquiries or issues arise
Consolidate requirements and requests to the applicable teams or departmental systems and clarify priority with Corporate Business Systems and Dev teams prior to implementation
Tracking progress internally to ensure timelines and budget management are satisfied
Serve as an advocate to champion the team's needs internally to ensure the project scope and expectations are understood then deadlines met
Provide progress updates on action items regularly as deemed appropriate during recurring project meetings
Identify, address, and document new internal processes to gain efficiencies or better 'Order to Cash' effectiveness
Communicate work instructions and requirements in a clear and concise manner internally to Operations
Provide guidance, instruction, and work direction for active projects to Shared Services' teams as required
Work with Corporate Business Systems team to demonstrate and present requirements to existing and prospective implementation partners
On-site office visits as required
Maintain a general understanding of our industry and trends and a thorough understanding of all company products, services, and technologies
Obtain a working knowledge of all operating and business systems
Drive overall client satisfaction through effective coordination and communication of Shared Services' client deliverables based on new initiatives and process changes
Works with clients to establish best practices to meet their needs and address any prioritization issues that may arise
Proactively plan and clarify the workflow/requirements of each project with the shared services' business owners and steering committee to ensure that the objectives and expectations are fully understood and achieved
Qualifications
Bachelor's Degree preferred or equivalent combination of education and experience
2 years' minimum project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendor
Must be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power Point
Candidate must have a deep understanding of eDiscovery and the litigation support industry
Demonstrated success in the management of multiple simultaneous projects.
Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
Problem-solving, analytical, and organization skills
Excellent written and oral communication skills
Must be able to work independently and as part of a team
A solid understanding of database design and management, data processing activities and legal document review requirements
Why You will Love Working for KLD
At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $110,000 to $140,000.
This position is 100% remote, and we offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
A focus on continuous professional development through various training and education reimbursement programs.
A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together.
A surrounding team of mission-driven individuals who genuinely love what they do.
Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
FREE Employee Support Program (ESP) because we all could use a little help and support every now and then.
401(k) with employer match to help our employees achieve financial success.
KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.
Our Cultural Values
Entrepreneurs At Heart, We Are a Customer First Team Sharing One Goal And One Vision. We Seek Team Members Who Are
Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte's Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.
KLDiscovery is an Equal Opportunity Employer.
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