Senior Risk Manager - Verifications (Mandarin), Selling Partner Identity VerificationJob ID: 2843745 | Amazon.com Services LLC
At Amazon, our vision is to become the most customer-centric company on earth.
Achieving this goal requires maintaining a safe and compliant store for our selling partners and customers.
A key way we do this is through knowing and verifying our selling partners and their businesses, payment instruments, and other relevant information.
This role is part of risk-based verifications within the SPIV (Selling Partner Identity Verifications) team, which will focus on identifying and removing sophisticated bad actors involved in identity and supply chain abuse while protecting good selling partners and their businesses.
This is an IC (Individual Contributor) role requiring both Mandarin and English language proficiency.
In this role, you will drive a challenging new roadmap to improve Seller experience by removing the bad actors and reducing their impact proactively.
The role has its own case load for investigating emerging risky behaviors and resolving high severity escalations.
You will collaborate with multiple teams and own goals to detect bad actors before they bypass our risk detection mechanisms and attain a selling partner status.
Your ability to influence people will drive your success and so will your attention to detail.
Some qualities we are looking for: you are obsessed with mitigating fraud before our customers are impacted; you are results-oriented (and have a track record of repeatedly delivering great results); you are a problem solver; you operate well in an ambiguous environment; you are willing to solve really complex problems.
You have relentlessly high standards for customers and desire to be a part of a team looking at long-term goals.
In this role, you will work closely with the legal, business, product, operations, science, and engineering teams.
Sound understanding of Program management, Compliance, Six Sigma green belt/black belt is a plus.
Key Job ResponsibilitiesYou will leverage your understanding of Risk and Project management in a high-risk, high-judgment environment to drive large-scale efforts, translating high-level requirements into straightforward solutions, often inventing new ones.Drive Director level goals leading to fraud prevention, customer experience, and efficiency improvement.Create strong business cases for new proposals, policy changes, and tech interventions.
In the process, address barriers through problem solving and coordination with stakeholders and internal partners.Operate within a culture of escalation and debate.Support working with other product and program managers globally to identify and influence the development of new products, features, and functionality.Coordinate with Program and product managers across ops, tech, product, and leadership teams to identify operational and seller requirements.Document detailed business requirements and work with tech/product partners for product development.Create, maintain, and disseminate project information to stakeholders and management across our organization via flash, reviews, launches, including identifying potential bottlenecks, overlapping work areas, or other project risks.Engage with both internal and external customers to gather feedback, onboard to new programs, and ensure the highest quality of support.BASIC QUALIFICATIONS6+ years of compliance, audit, or risk management experience.Knowledge of Microsoft Office products and applications at an advanced level.Bachelor's degree or equivalent.PREFERRED QUALIFICATIONSProject Management Professional (PMP) or equivalent certification.Experience leveraging technology and implementing lean principles/Six Sigma methodologies to drive process improvements or equivalent.Master's degree or equivalent.Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit this link.
Posted: December 10, 2024 (Updated about 1 hour ago)
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