Description
What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people .
Northeast Energy Systems ("NES") and Western Energy Systems ("WES") , a division of INNIO , provide fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas,propane , syn gas and automated dual fuel systems.
NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries.
The Senior Sales & Development Manager - Aftermarket is accountable for Service Sales Operations in direct /indirect markets, including reaching Service Sales and Service SM targets. This role is responsible for establishing the overall strategic direction in alignment with GSE Service Strategy and Regional Strategy and has significant impact on meeting financial and business expectations of the regional targets.
Your Responsibilities:
Define and implement Service Sales Strategy and be accountable for reaching budgeted sales growths
Functional and disciplinary leadership of the Service Sales Operations in all Business Operations in direct/indirect markets
Develop and strengthen service culture
Participate in M&A projects in engine services business and leadership in corresponding post-merger integration for business operations including KPI systems, Digital and IT (PMI)
Facilitate and drive cross-regional cooperation and to all JB interface functions
Drive and monitor initiatives to improve customer satisfaction and order Intake within the NAM Service Sales organization
Drive aftermarket sales growth outside of our Jenbacher product line
Establish and maintain strong relationships with all internal stakeholders and customers alike
Work collaboratively with the Operations team to ensure on-time delivery of parts and services sold
Create go to market strategies for all product lines supported
Oversee the quotation, negotiation and signing of LTSA for all customers.
Support Aftermarket Sales financial planning across all Service business and product lines
Your Profile:
Technical degree in Industrial Engineering (or similar), in addition ideally business degree/MBA
Significant years of management experience in an internationally operating company in relevant industry (Combustion Engines, Power Generation or Oil & Gas segment)
Several years of experience managing global organization in multiple remote geographies
Profound years of experience in management roles in the field of Service operations and/or Customer Service Management
Excellent technical attitude, complemented by strong business acumen including excellent IT skills SFDC , Oracle
Strong strategy development and hands-on operational implementation approach
Excellent interpersonal, communication and presentation skills
Ability and willingness to travel up to 50% if needed
Strong change agent and continuous improvement mindset
INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
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