Senior Salesforce CPQ BA Chicago IL Detailed JD: We're looking for a solution-minded Sr. Business Systems Analyst and product owner that will be responsible for delivering the customers most important Quote to Cash projects to drive customers strong top-line growth.
The main responsibility of this position will be to partner directly with customers business leaders and key stakeholders to implement new enhancements in Salesforce to support and automate their Quote to Cash processes.
You will get to own the key business processes that will ensure customers meet their aggressive growth goals.
We want our customers end customers to buy their products seamlessly while ensuring the proper provisioning, customer support, accounting, and billing is taking place.
Questions you will tackle head-on: How do we better leverage customer's application stack to spot problems and reduce churn in their customer base What processes can we implement to delight our customers at each touchpoint How do I improve the quality of data and build automated processes to enable sales to identify upsell opportunities Your vision and the work of your team will ultimately make systems & processes more efficient for our customers, partners and enable the company to run better, make better decisions, and ultimately grow revenue.
Responsibilities: Manage roadmap: Meet with decision-makers, systems owners, and end-users to define business requirements and systems goals Facilitate discussions among business owners to determine the best solution for critical problems through working sessions, new process mapping, and process redefinitions Document business process flows and requirements for the roadmap of enhancements Lead the delivery of key enhancements by directly making configuration changes in Salesforce CPQ CLM stack or Developing the requirements / functional specifications and delivering it to our internal development team for completion Assist in creating reports and dashboards for users Identify test criteria and test new functionality/enhancements Provide training to end-users Evaluate implementation options/vendors and provide recommendations on the scope and scale of effort required to develop a Quote to Cash solution.
Required Skills: Minimum 10-12 years of experience as a business systems analyst on the Salesforce platform 4 years of experience with Configure Price Quote (CPQ) and Order Management, Salesforce Sales Cloud, Catalog Management, Pricing, and Promotions as a Business Analyst.
Experience implementing major CPQ stacks on Salesforce will be a big plus.
Desirable Knowledge and Experience with Provisioning, Entitlement and Asset Management, CLM, QTC, eCommerce, Self Service, SaaS products, Subscription Usage Excellent problem-solving skills Proven ability to achieve challenging goals and objectives Strong communication skills - verbal, written, and listening Fair, objective, and data-driven in decision making Partner closely with all major business functions across the Quote to Cash lifecycle, including sales, deal desk, sales operations, sales finance, order management, pricing, product management, product marketing.
Knowledge of sales processes and tools Ability to work collaboratively with Project Leadership, Product Managers, Product Engineers, QA/QE, UX, End User Representatives, Change Management and other Scrum team members Salesforce Admin certification is a plus Degree in Computer Science, MIS or comparable technical degree