Senior Service Assurance Engr

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex. 
We're looking for a Run Time Engineers responsible for web application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.

This role will drive the Run Time Engineering mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing and deployment. You'll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing monitoring and tooling solutions to maximize the performance and availability of our Web/Mobile applications. From operations, you will identify improvement opportunities and share the information with engineering and SRE org to close the loop. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.
The Senior Service Assurance Engineer II role is a hands-on Senior Architect Level position supporting American Express Run Time Engineering and Application Support part of Site Reliability Engineering organization.

What you will be doing:
Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the production infrastructure
Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability
Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering
Work with operations team to resolve major incidents
Continuously improve automated remediation tasks to ensure the highest levels of availability

Qualifications:
BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 8+ years of work experience in DevOps/SRE (web applications)
Development or support of Java/J2EE/REACT JS applications, and Node applications
Good understanding of automation implementations related to observability, reliability, and Self-servicing
Hands on experience with frameworks - Spring Boot, Vertex, NodeJS
Experience in designing mission critical highly available enterprise applications
Hand on experience with performance testing and Java applications tuning
Experience managing relational and NoSQL databases such as DB2, Oracle, Postgres, Mongo, Couchbase, Cassandra etc.
Strong knowledge of Linux internals and experience managing Linux systems in high traffic environments
Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment
Experience with Splunk and/or ELK
Good understanding of cloud technologies - Kubernetes, OpenShift, Docker etc.
Good understand of GraphQL – Query and resolver
Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage
Monitoring and analyzing PMI data
Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
Understanding of using Agile Practices in Operations teams
Experience in handling DDoS/BOT attack and different security remediations
Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
Hands on experience on configuring Splunk, Grafana dashboards, ElastAlerts etc.
Working experience on network rules creation, load balancer configurations, network packet analysis
Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc.
Certificate Management automation - Message signing, SSL, etc.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days) .
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