Senior Solutions Architect - East (Professional Services)

Open Source has taken over the world of software development; however, the largest trade-off still persists: security. Companies spend an enormous amount of time and resources patching and fortifying open source software in order to ship with confidence & compliance. 

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. Customers including Snowflake, Canva, and HPE rely on Chainguard to build securely with open source software across the organization.

Chainguard is the safe source for open source.

About Us We live and breathe our company values: We are customer obsessed - Our true advantage is the strength of our relationships with customers through collaboration, empathy, and responsiveness.  We establish trust as we educate, advocate, and listen to their needs.  Our focus is on delivering solutions to our customers that create value and make their lives better.  We have a bias for intentional action - We're a start-up and we need to move fast. However we need to move fast through intentional action to make sure we're able to deliver quickly and efficiently on what is most impactful to our collective success.  We prioritize, plan, try things, and fail fast.  We think about how what we do impacts other teams and communicate our progress - owning the whole solution from start to finish. If we move fast enough, we can make two or three mistakes, learn, and correct them before competitors even make their first decision. We don't take ourselves too seriously (but we do serious work) - Though we are solving an important problem which takes focus and a degree of seriousness, we don't take ourselves too seriously while we do.  We laugh, have fun, embrace uniqueness, and enjoy the journey. Together. We trust each other and assume good intentions - We hire great team members and trust them to do their work. We're transparent with data, news, and decisions - positive or negative - to empower team members to make well informed decisions. Showing up for each other fully means we celebrate each other's accomplishments as well as give compassionate direct feedback when needed.  We always default to assuming good intentions. The role, in a nutshell: As a Solutions Architect, you will be part of the Professional Services team within Customer Success, working in direct partnership with our customers. In this role, you will lead implementations and empower customers to use Chainguard in order to build secure software.  You will embody our company value, "We are customer obsessed" by ensuring the customers are our top priority in the implementation and onboarding lifecycle. As the closest technical team member in contact with our customers, you not only are the "face of Chainguard" to our end users, you will have an opportunity to directly collaborate and innovate with the product and engineering team to ensure we are supporting and continuing to build solutions that our customers love. 

What you'll do: Lead technical implementations and drive adoption of Chainguard images, helping customers build securely with open source software across their organization Partner with the account team (AEs, SEs, CSMs, and Support) to understand customer vision, pain points, and proposed solution in order to drive account level strategies, value realization, and retention/growth Ensure Chainguard Images are of highest quality - acting as "customer zero" - testing, documenting, and ensuring a smooth customer onboarding experience Partner with our Product and Engineering teams to convey customer requirements and determine the right prioritization for image build Maintain appropriate account level architecture and share best practices and lessons learned across the organization Be a team player - collaborate, teach, and learn from the Chainguard team What we're looking for: Minimum 4+ years experience in a post-sales role supporting clients  8+ years of experience developing high performance multi-tier applications. Strong experience in Kubernetes and Containers Ability to communicate technical information in highly technical and non-technical ways depending on the audience, which includes various personas, such as engineers to executives Continuous learner who has a strong intellectual drive for excellence and the desire to develop solutions to complex problems At least a Bachelor's Degree with a focus in Computer Science, Software Engineering, Information Technology Strong working experience with software development processes, practices, and software engineering design concepts Ability to work effectively with cross functional engineering teams and business partners Excellent written and verbal communication skills Ability to travel up to 15% of the time East Coast Based Base Salary Range
$165,000—$195,000 USD A few of the benefits we offer (for our full time employees): Equity/stock options Unlimited PTO Remote work with flexible coworking and team meetup opportunities Home office and internet stipend 100% health/dental/vision insurance coverage for you and your family Monthly Wellness budget If your experience is close but doesn't fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring "Guardians'' with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. For US based roles - Chainguard participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Chainguard, Inc. only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Chainguard, Inc. will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Privacy Policy.