Leading one of ADP UK's highly experienced and successful Account and Relationship management teams. You will be focused on championing the needs of our clients, in order to deliver class leading retention rates whilst also identifying and delivering revenue opportunities.
You will provide senior level engagement in support of ADP's Excom, creating strong c-level business-to-business relationships to drive increased engagement with client decision makers. Contribute to and influence towards the vision of the department to ensure ongoing success and future growth for UK, Ireland and other ESI business units.
You and your team of Account Directors and Account Managers will champion client experience across our organisation, helping everyone focus on retention, client likelihood or recommend and maximising every opportunity.
A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, and more. Learn more on our YouTube channel: http://adp.careers/DEI_Videos THINGS YOU'LL DO: Responsibilities Provide senior level client engagementLead teams to improve client experience on a day-to-day basisDeliver stronger relationships between ADP and the clientsIdentify and mitigate potential client revenue loss risksOwnership and effective decision making which align with the business KPI's, in particular Retention, Revenue, NPS and NOIDefine and execute the client relationship and engagement strategy for the Account Management functionProvide a deep and rich reference repositoryDevelop Client Account Plans and Client Engagement modelsCreate clear and consistent client-facing collateral and materialsBuild brilliant relationships with our senior client contactsManage and oversee a broad, high-value client base by ensuring these are allocated and managed accordingly by the teams to deliver against the Account Management focus areas and metrics of retention and revenue growthSupport in ensuring that all aged debtor issues are brought to a conclusionProactively develop the team to ensure solid succession plans in order to futureproof the department and demonstrate associate progressionEncourage, promote and demonstrate internal progression within ADPOperate a team structure that is aligned to deliver our retention and sales ambitionsDeliver inspirational leadership to your group that results in improved Associate engagement scoresPlay a key role within the Senior Service TeamPerform other duties and business initiatives as required and as the Business dictatesWHAT YOU'LL NEED: 3+ years of experience as a leader in professional Services/BPO or Employment Agencies with a solid track record.Excellent analytical and presentation skills are required, with the confidence to deliver at CxO and Excom levelNetworking and relationship building, internal to ADP and with ClientsInfluencing and negotiation at all levels to CxO and ExcomFirst-class verbal and written communication skillsAbility to lead, motivate and develop a multi-functional teamTeamwork and cooperationFinancial and commercial acumenExcellent time managementFlexibilityLateral thinking, innovation and problem solvingWill to win and tenacityBONUS POINTS FOR EXPERIENCE / KNOWLEDGE OF: Knowledge of HR & Payroll drivers and processes is an advantageDemonstrable experience and achievement in a senior Account Management roleGood understanding of payroll legislation and working practices within a bureau environment is desirableIf you've made it down this far, we have to ask: What are you waiting for? Apply now!
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