We're on a mission to empower innovation through a culture of collaboration by providing teams the means and methods to turn ideas and insights into reality.
Founded in 2011, Mural is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 400 "Muralistas" around the world collaborate in the Mural app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.
Mural has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.
About The Team
Mural is a leading provider of visual collaboration software that is on a mission to fix the way teams work together. We are a hard working bunch that are committed to caring, adapt to thrive, and know we will triumph through teamwork.
YOUR MISSION
Our belief is simple: making customers better, makes better customers. As a Strategic Account Manager you will manage a handful of MURAL's most strategic customers by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells.
WHAT YOU'LL DO
:
You are the point person for a small number of complex and highly strategic MURAL customers
Understand client business goals and anticipate future needs to deliver optimal solutions
Drive planning sessions to ensure client is able to fully leverage MURAL to meet their transformation needs and hitting success milestones
Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage MURAL across their business
Own annual renewals and upsells across your customers
Establish consultative and trusted relationships with clients
Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience
Develop best practices and process strategies to help the Account Management team scale
Elicit client feedback to act as internal advocate for our customers with MURAL's product teams
WHAT YOU'LL BRING
:
5+ years experience in Customer Success and/or Account Management at a SaaS organization
2+ years managing strategic accounts with at least $500K in ARR
Ability to adapt and thrive in a fast paced environment where you enjoy innovating in your sales approach and sharing best practices across the organization
Excellent project management skills and able to create and launch new initiatives
You have experience running 6-7 figure renewals and upsell within a fast paced SaaS company
You have worked closely with behemoth, matrixed customers to drive product adoption and workflow change management
An intrinsic love of learning and demonstrating best practices of new technology
For roles based in New York City, California, Colorado, and Washington, the OTE for this role ranges from $273,600 - $342,000 + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation.
Equal Opportunity
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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