Senior Team Leader - Operations

You could say we're at the center of the center.Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.Job OverviewPosition Schedule: Home OfficeSeeking a dynamic individual to assist in continuing the build out of a new department within our operations Division supporting alternative investments. Individual should feel comfortable performing various functions and responsibilities associated with the product(s) in scope. The individual will play a centralized role in leading our firm's effort to expand the array of products able to be offered to our branch teams and clients. This role is for an individual who is comfortable representing Operations while partnering with stakeholders within other departments, divisions, and client segments. Individual will take a lead role representing the Operations Division within cross-divisional working groups for the consideration of onboarding new product(s) to the firm.Individual will assist the working group in researching, consultation, and advisement of impact to operations, e.g., considerations, digital build, etc.Associate will assist in seeking out the right subject matter experts within Operations and outside of it as well to understand impact.Individual will vet out varying methodologies for the potential build and work with their leader to determine the optimal path forward.Associate will assist in establishing criteria, requirements, and completion of EPICs to support various endeavors.Associate will lead efforts to identify ownership across the capability structure and assist with coordination of the workflow with impacted stakeholders.Must be able to understand the upstream/downstream impacts to other departments and divisions within the firm.Explore multiple options available and arrive at appropriate solution that aligns with area goals.Strong problem-solving skills are required in order to research non-routine questions and recognize complex situations involving client accounts and/or firm systems.Ability to analyze, research and make decisions on non-routine issues independently with little or no guidance.Deep understanding of regulatory environment and ability to apply knowledge to reach appropriate conclusions in best interest of clients and firm.Associate is expected to continually increase acumen in the alternative assets space.Individual is expected to become acclimated with technology utilized within the department.Responsible for Records and Information Management (RIM coordinator) for department.Individual will assist with establishing controls and oversight for any new work staying within our department.Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.Hiring Minimum: $96471Hiring Maximum: $164262Read More About Job OverviewSkills/RequirementsIndividual must have their Series 7 license.Individual should have familiarity with varying products within the capital markets.Individual should be aware of firm policies, structure, and organization.Individual should be comfortable and be able to drive results in an ambiguous environment.Individual should be able to research, and problem solve questions and or issues arising.Individual must be able to clearly articulate thoughts both verbally and through the written channel.Individual should feel comfortable representing Edward Jones to external vendor(s), product partners, and other entities.Individual should feel comfortable is a consistently evolving space.Individual should be able to evaluate processes and assist in mitigating inherent risks.Individual must be well organized and able to create structure and documentation for work performed.Individual may be asked to travel from time to time as the job requires.Read More About Skills/RequirementsAwards & AccoladesAt Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward JonesCheck out our Canadian awards and accolades: Insights & Information Blog Postings about Edward JonesRead More About Awards & AccoladesAbout UsJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report.¹Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.#LI-HO