Senior Technical Leader - Google Cloud Contact Center (Ccai)

Senior Technical Leader - Google Cloud Contact Center (CCAI)Technology Architecture Senior Manager | Senior Level | Full time
A Senior Technical Leader who can design and implement innovative solutions using Google Cloud Contact Center AI and Generative AI products. You will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models. You will also collaborate with cross-functional teams, clients, and partners to deliver high-quality and scalable solutions that meet business objectives and user needs.
Job Responsibilities: Lead large-scale, complex digital transformations aligned with client growth strategies and objectives.Provide thought leadership and guidance on latest trends in Customer Care and Experiences, powered by Data & AI.Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects.Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform.Ensure the quality, performance, security, and scalability of the solutions using best practices, standards, and tools.Provide technical leadership and guidance to the development team and stakeholders.Preferred Locations: San Francisco, but open to all Accenture Office locations in the US.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

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