Senior Technical Program Manager - Cloud Quality Engineering

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This Senior Technical Program Manager will be a member of the Quality Engineering team for Enterprise Cloud.This role will oversee the development of test automation, execution of testing cycles for Cloud products ensuring adherence to timelines and quality standards, manage cross-function technical resources during testing cycles, identify and mitigate risks proactively throughout the QE programs/project/tests lifecycle.
Responsibilities include:
Steers execution on defined, program-level goals for medium-to-high complexity programs
Works within and across team(s) to anticipate, track, and resolve blockers, risks and impediments to delivery
Responsible for tracking QE test automation deliverables, and testing activities related to medium to high complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program and QE goals are met.
Steers test automation technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution
Collaborates with Engineering teams to drive alignment architectural approach and technical strategy to execute delivery
Participates with product, operations, and engineering leaders to build implementation roadmaps
Provides and consolidates inputs for leadership updates; facilitates meetings with leadership on delivery status and key decisions needed to support project delivery
Identifies and executes on opportunities for improvements to the delivery process; works with relevant teams to redesign process flows
Mentors, guides, and supports Technical Project Managers and other team members as appropriate
Tracks and interprets relevant OKR/KPIs; identifies key insights & next steps
Participates in PI planning meetings and other Agile ceremonies for team/teams. Contributes to prioritization discussions and pressure tests plans for feasibility, capacity, and risk
Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements
Monitors and ensures compliance with SDLC standards
Facilitates and plans change management and release management activities
Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management
Follows and instills documentation best practices to ensure designs meet requirements
Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions
Embraces the Technology SDLC process and role models a continuous improvement mindset
Leverage industry knowledge, tools, product quality testing metrics, and best practices to help drive product quality

Minimum Qualifications:
Bachelor's Degree in technical discipline or equivalent work experience required
Certifications in project management methodologies is preferred
3+ years in program delivery and project management
Experience with Agile/SAFe/Lean methodologies a plus
Experience managing multiple initiatives, priorities and teams
Independently drives work, with some supervision, guidance, and coaching from line manager and senior members of Engineering team
Independently defines problems and identifies solutions in the face of ambiguity
Ability to manage multiple scrums/projects across multiple teams
Tailors messages, reports and style across stakeholder groups
Understands and aligns priorities to the program vision and strategy

Preferred Qualifications:
Technical knowledge in Cloud and testing, sufficient to understand and discuss technical challenges and systems design
Ability and aptitude to learn new technical skills quickly.
Working understanding of major coding languages to track test automation delivery challenges and support solutioning
Experience writing technical documentation
Ability to manage cross-functional projects with technical dept
Strong understanding of organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose problems and improve delivery
Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus
Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
Ability to manage the post-production processes, drive quality, and implement testing best practices
Technical problem solving and issue-resolution abilities
Ability to maintain a high attention to detail in a deadline-driven work environment
Strong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders
Strong understanding of interconnections between various business priorities
Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.
Strong ability to manage change in a dynamic environment and influence others without direct authority

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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