Job Title: Senior Technical Writer Job ID: ********
Job Location: Berkley Heights, NJ and Alpharetta, GA
Employment Type: W2
Candidate Constraints: Duration: Long Term
Work Eligibility: All Work Authorizations are Permitted – No Visa Transfers
Key Technology: bank/financial industry experience
Job Responsibilities: Writes and edits technical documents including online reference materials, learning artifacts, and product manuals. Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process. Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding. Determines the type of publication and/or artifact that will best serve the project requirements. Takes ownership of the complete authoring process, from ideation to publishing. Works cross-functionally with product, engineering, services, and marketing teams to build a cohesive body of knowledge. Edits and publishes documentation authored by other parties within the company. Writes and edits procedural documentation such as user guides and manuals. Researches APIs and financial product samples to fully understand the product. Gathers feedback from stakeholders to improve technical documents. Performs other related duties as assigned. Skills and Experience Required: A Bachelor's degree in a related discipline such as Communications, Training/Education, Business Management, or Information Systems, or the equivalent combination of experience and education. Related work experience in a bank or other financial industry organization. Experience within the financial technology and services space. Experience writing transactional knowledge content that focuses on efficient issue resolution. A comprehensive portfolio of writing catered to both technical and non-technical audiences. Experience transforming the layout of a document to increase visual appeal, allow easy scanning, and at-a-glance comprehension. Experience using knowledge management collaboration tools such as Salesforce, Oracle, ServiceNow, etc. Experience with authoring content in markdown and leveraging version control systems such as Git, Mercurial, Subversion, etc. Experience with RESTful application programming interfaces (API). Core Competencies:
• Creativity
• Collaboration
• Customer service
• Efficiency
• Editing and proofreading
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