NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking aSenior Technology Business Systems Analyst (w/ServiceNow exp.)to join our team in Concord, California (US-CA), United States (US). Other possible locations: Charlotte, NC or Dallas, TX.
Job Responsibilities Include:
Lead complex and unique initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
Act as an advisory to senior leadership, with strategic business solutions to companywide technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
Make decisions regularly for highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
Collaborate and consult with business and technology teams to provide comprehensive technological solutions for highly complex business problems
Provide guidance and mentorship to individuals at all levels and provide advice to senior leadership on highly complex and strategic issues
Ensure communication and information flow between business and technology teams
Basic Qualifications:
5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ Years of experience working with ServiceNow
5+ Years of experience using BI Tools (Tableau/PowerBI)
Preferred Skills:
Experience with monitoring technologies: Thousand Eyes & AppDynamics
Dedicated and leader of CIO PSM NFRs, including management of dashboards, Kanban boards, and backlogs
Agile and Scrum experience
Working knowledge of JIRA
Knowledge of dashboard creation in JIRA, using filters
Prepares the Operating Review
Utilizes SRE methodology to create and deploy NFRs
Close oversight with App Owners to deliver on avail, incident, and problem management
Ensure research/analysis is complete to identify and categorize negative trends to bring out patterns
Ensure strong preventative actions and action plans are follow up on
Serve as and mentor for lead and senior team members
Roadmap of critical project and infrastructure dates meeting NFR deadlines
Provide knowledge transfers
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About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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