**Description**
**Hybrid Work Environment:** **40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.**
**Hours** : 8am-5pm ET (7:30am-4:30pm CT)
**Job Summary:**
Under limited supervision, uses intermediate knowledge and skills obtained through experience and/or training to provide support to branches, advisors and other trading groups in specific trading activities within an assigned functional area. Serves as a resource to advisors in resolving routine to intermediate problems and issues. Extensive contact with internal and external customers is required to identify, research, and resolve problems.
**Essential Duties and Responsibilities:**
* Manually facilitates trade order processing when required.
* Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
* Facilitates the price adjustment and trade correction process.
* Ensures trades are confirmed and researches and resolves unconfirmed trades.
* Reviews trade problem, analyzes and interprets data and determines appropriate corrective action.
* Contacts internal and external customers to resolve trading problems.
* Maintains currency in trading policies and procedures.
* Provides trading support to financial advisors and responds to inquiries regarding fund suitability, products and services.
* Establishes and maintains periodic orders. Resolves periodic order issues, cancels and corrects as needed.
* Ensures trades are receiving appropriate breakpoints/sales charges.
* Reviews, uploads and researches rejects on bulk trades for discretionary accounts, works with advisor to reprocess as needed.
* Coordinates and processes share class conversions, works with both internal and external departments and funds companies to ensure successful conversions.
* Ensures that all the varied and complex fund family rules and procedures are adhered to, and that the firm's regulatory obligations are met.
* Processes various trade related reports and utilizes tools including trade related databases and 3rd party applications.
* Researches and corrects Asset Management Services portfolio rebalance issues.
* Provides Inbox support.
* Performs other duties and responsibilities as assigned.
**Qualifications**
**Knowledge, Skills, and Abilities:**
**Knowledge of:**
* Intermediate investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities.
* Principles and practices of customer relations and communications.
* Accounting principles.
* Front-end system used in assigned functional area and its relationship with account history.
* Excel, Word, Outlook and other applications as needed.
**Skill in:**
* Identifying financial events that affect orders.
* Reconciling and correcting transactions.
* Updating and maintaining information systems.
* Handling a high volume workload, phone calls and various other requests within specified timeframes.
* Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.
**Ability to:**
* Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
* Read, interpret, analyze and apply transaction information.
* Analyze and solve problems.
* Communicate effectively, both orally and in writing with associates, and internal and external customers.
* Work independently with limited direction as well as collaboratively within a team environment.
* Handle stressful situations and provide a high level of customer service in a calm and professional manner.
* Interpret and apply policies and identify and recommend changes as appropriate.
* Establish and maintain effective working relationships at all levels of the organization.
* Perform basic/intermediate levels of research.
**Educational/Previous Experience Requirements:**
* Associate's Degree (A.A.) and/or a minimum of three (3) to five (5) years of experience in the financial services industry.
~or~
* Any equivalent combination of education, experience and/or training approved by Human Resources.
**Licenses/Certifications:**
* None required.
**Job:** Operations
**Primary Location:** US-FL-St. Petersburg-Saint Petersburg
**Other Locations:** US-TN-Memphis-Memphis, US-MI-Southfield-Southfield
**Organization** Operations & Administration
**Schedule** Full-time
**Job Shift** Day Job
**Travel** No
**Req ID:** 2403041
