You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
We are seeking a Senior UX Researcher to join the Global Merchant & Network Services (GMNS) Product Design Team who is passionate about uncovering user pain points and delights in digital interfaces, can effectively articulate issues and opportunities to team members, and will collaboratively strategize around potential solutions. The GMNS Product Design Team is focused on creating and improving digital experiences for Merchant and Network (B2B) customers. This role is a unique opportunity for a passionate, driven researcher to help grow research and design within GMNS, with an initial focus on Amex Offers.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Lead research efforts in close collaboration with product and design colleagues
Execute research studies using a variety of methods to explore user needs, pain points, and opportunities to create more value
Source, screen and schedule participants for research studies (domestic and international) in order to test new features and products, ensuring exceptional sampling and participant quality.
Triangulate data from multiple sources to generate insights that elevate stakeholder understanding of our users
Lead the creation of research artifacts that drive progress and guide strategic thinking, and operate as a strategic insight partner, leading efforts to synthesize and communicate insights
Manage budget, scope and delivery for research studies conducted by 3rd party vendors and internal teams.
Continually evolve, improve, and evangelize the user research tactics used by the team.
Clearly and confidently communicate with an affinity for visual storytelling
Be a passionate advocate for Amex Merchant and Network customers
Qualifications
5+ years of hands-on research experience
Demonstrates an expert understanding of fundamental UX research principles and concepts
Demonstrated experience in identifying research needs and integrating user research into product designs and design practices
Demonstrated experience with delivering qualitative/quantitative research studies such as: usability testing (moderated and unmoderated), user needs interviews, surveys, card sorting, tree testing, and heuristic evaluations
Track record of delivering regular usability testing: moderation, screener and test plan creation, debriefing, facilitation, and presentation of results and recommendations
Experience using dscout, UserTesting, or similar testing platform
Experience managing and prioritizing multiple projects
Ability to synthesize multiple insights into concise recommendations for customer-focused outcomes
Bachelor's degree in a related field or relevant work experience
Must be able to work in-office from NYC at least 3 days/week
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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