The Team
Celonis’ product design is part of the Product & Engineering team; We have made it our mission to design and deliver consumer grade experiences and empower everybody in companies to make use of process mining and the Celonis Execution Management System. As designers and researchers we are working at the intersection of product design, business, and engineering to deliver usable and valuable solutions to our global customers.
The Role:
As a User Experience Researcher (UXR) on Celonis, you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
The work you’ll do:
Lead strategic research to identify novel product opportunities and conduct independent research on multiple aspects of products and experiences
Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing)
Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment
Understand and incorporate complex technical and business requirements into research.
Advocate research findings to diverse audiences through written reports and in-person presentations
The qualifications you need:
Bachelor's degree or above in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field
4+ years of industry experience within a research setting,
Experience utilizing various research design methods (i.e. usability studies, contextual inquiry, surveys, etc.)
Experience leading strategic research efforts and integrating user research into product designs
Comfortable in a highly-technical environment; ability to engage with quantitative stakeholders and understand quantitative findings and materials
Familiarity with both quantitative and qualitative research methods
Strong interpersonal communication and collaboration skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
