Job Summary: Common House servers are ambassadors of the club, directing any and all resources to members and guests. They are responsible for the execution of food and beverage service, and accepting payments for restaurant offerings. They also create and maintain a warm and welcoming space by giving personalized service, and keeping the club clean.
Core Competencies: Dining room and event service, consistency, organization, communication, hospitality Core Values Hospitality FunIntegrity Excellence Teamwork Flexibility Responsibilities Member & Guest Experience Providing exemplary customer service in line with company standards to all members and guests at the clubGreets guests within a minute of arrival Observe and communicate with guests and assess their needsEscort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path or point to a destinationAct in a manner that professionally represents the values of the clubAccurately maintain checks for members and guestsAccept payment for food and beverage offeringsUpdate member and guest information in pos and pmsService Area Preparation and CleanlinessProper stocking mise en place to meet forecasted volumes of service, before during, and after serviceWork in a clean and efficient manner that meets health and sanitation requirementsEnsure cleanliness of service areas, in storage areas, and in guest service areasComplete daily sidework Knowledge Maintain solid knowledge of steps of service and related protocolsMaintain proficiency in beverage offerings and all unavailable menu (86'd) itemsKeep up to date with food menu descriptions, allergens, and local purveyorsParticipate in scheduled service trainings to further develop knowledge and enhance ability to upsellComply with all ABC laws and regulations and enforce these regulations with service teamKnowledge of club layout, storage areas, including table and position numbersKnowledge of goings on, and club amenitiesCommunicationCommunicate any daily beverage changes, par levels, or temporarily unavailable (86'd) items with managers and service staffAdditional Duties:Prepare coffee, tea, and other beverage offerings for members and guests consistently and with strict accordance to club recipes and standardsAttend daily pre-service meetingsAttend the training sessions and read training notes to improve your knowledgePrepare any part of the club for a special event, this may include carrying chairs, tables, decorations, materials, and similar dutiesNever leave the floor without the authorization of your managerWork varied shifts, including weekends and holidays Be fully conversant with every aspect of the Club's emergency proceduresBe fully conversant with all the Club's policies as detailed within the employee handbookUse all chemicals in accordance with OSHA regulations and CH requirementsTo be aware of and ensure constant compliance with all necessary operational policies including:Health and SafetyFood HygieneMaintenanceEmergency ProceduresLiquor License Requirements Education & Experience:
Prior service experience required Skills and Abilities:
Excellent communication skills Excellent customer service skillsProficient multitasking Ability to recall and memorize menu items Ability to work well in a high-paced and at times stressful environmentAbility to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problemsMust have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot/cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etc. . .Professional appearance and demeanor Physical Requirements:
Prolonged periods of time walking, standing, and on one's feet. Must be able to carry 15 pounds repetitively.