Brickell Honda, a proud member of the Murgado Automotive Group, is one of Miami's leading Honda dealerships, known for delivering top-quality automotive service and unparalleled customer satisfaction. We pride ourselves on providing exceptional service and a positive experience for every customer that walks through our doors. Join our team and be part of a family-owned business that values teamwork, professionalism, and career growth.
Position Overview: We are seeking a highly motivated Automotive Service Advisor to join our successful team at Brickell Honda. As a Service Advisor, you will be the bridge between our customers and our service team, providing top-tier customer service, managing vehicle service needs, and ensuring that all work is completed efficiently and to the highest standards. This role is perfect for someone passionate about the automotive industry and committed to delivering an exceptional customer experience.
Key Responsibilities: Greet customers with a professional and friendly attitude, creating a welcoming environment.
Assess customer needs and vehicle service requirements by asking detailed questions and providing clear explanations of services needed.
Advise customers on the necessary maintenance and repairs for their vehicles based on diagnostics and manufacturer recommendations.
Manage the flow of work in the service department, ensuring that repair orders are opened, closed, and filed properly.
Coordinate with technicians and parts staff to ensure timely and accurate completion of repairs.
Keep customers informed on the progress of their vehicles, providing updates and estimated completion times.
Ensure complete customer satisfaction by addressing any concerns or complaints promptly and professionally.
Promote and explain service specials, offers, and warranties to customers.
Maintain a high level of organization and attention to detail, ensuring accuracy in service records and paperwork.
Follow up with customers post-service to ensure their satisfaction and encourage future service visits.
Qualifications: Previous experience as an Automotive Service Advisor is preferred, but not required.
Strong customer service skills and the ability to communicate effectively with customers and team members.
Knowledge of automotive repair processes and terminology is a plus.
Ability to multitask and manage time effectively in a fast-paced environment.
Detail-oriented and highly organized with a strong commitment to accuracy.
Proficiency in computer systems, including dealership management software (DMS) and Microsoft Office Suite.
Ability to work independently and as part of a team.
A positive attitude and a willingness to learn and grow within the company.
Valid driver's license and a clean driving record.
Benefits: Competitive salary plus commission.
Health, Dental, and Vision Insurance.
401(k) plan with company match.
Paid time off and holidays.
Employee discounts on vehicle purchases, parts, and services.
Ongoing professional development and training.
Career advancement opportunities within the Murgado Automotive Group.
A friendly and collaborative team environment.
Why Join Us? At Brickell Honda, we believe in nurturing our employees' talents and offering them opportunities for career growth. By joining our team, you'll work in a supportive, dynamic environment where your skills and contributions are valued. You'll have the chance to work with a leading automotive brand and help deliver the excellent service our customers have come to expect.
How to Apply: If you are passionate about customer service and have a drive to succeed in the automotive industry, we encourage you to apply! Submit your resume and take the first step toward joining the Brickell Honda family.
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\nMurgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.