Tom's Tire Pros in Abilene is looking for an experienced Automotive Service Advisor.
Looking for a company that cares about you and offers the best-in-class benefits? What makes this a great opportunity for you?
Weekly Pay on Friday Store Hours: 8 am - 6 pm Monday - Friday, Saturday 8 am - 2 pm. (7) Paid Holidays New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, December 24th & 25th Best in Class Vacation Plan 40 Hours in First Year, 80 Hours in 2nd Year & 120 in 3rd Year Affordable Medical, Dental & Vision Plans 401k & Roth Plans with 100% Match up to 6% No Cost Life Insurance Plan up to $50,000 Optional Supplemental Insurance Options No Cost Employee Assistance Program ASE Bonus / Training If youre committed to your craft and ready for a change, lets talk. It never hurts to listen and learn.
Requirements: Previous experience in an automotive service advisor or similar customer-facing role is preferred. Demonstrated experience in delivering exceptional customer experiences is highly valued.
Excellent communication and interpersonal skills, with the ability to connect with customers and employees and build trust. Strong active listening skills to understand customer needs and provide appropriate solutions.
Strong problem-solving skills to address customer concerns and find effective solutions. Remain calm and composed in challenging situations and demonstrate resilience and adaptability.
Strong attention to detail and ability to multitask in a fast-paced environment. Prioritize tasks effectively and maintain accuracy and efficiency throughout the service process.
Proficient in using computer systems, including service tracking software, billing systems, and customer relationship management (CRM) tools. Adapt quickly to new technologies and tools to streamline customer interactions.
Familiarity with automotive service operations and basic vehicle knowledge is highly beneficial. A genuine interest in the automotive industry and a desire to expand your knowledge base.
A customer-centric mindset with a passion for delivering exceptional experiences to customers. Understand and anticipate customer needs and strive to exceed their expectations at every opportunity.
