Description Arlington Heights Ford/Tasca Auto is looking for an experienced Service Advisor to join our successful team!
We strive to make every customer a customer for life.
Every employee is absolutely critical to its success.
Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us through the years.
Great benefits! EOE
Responsibilities
Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Set schedules and assigns tasks to service department employees.Perform Service Dispatch dutiesReinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions. Requirements CDK experience preferred.Organized and friendly personalityDemonstrated ability to manage othersTime management skillsExcellent communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionValid driver's license and clean driving recordMust be authorized to work in the USA