Service Advisor

Job Overview Summary/Objective
The Service Advisor sells and schedules needed service work in the service department.
Promote and attain dealership standards for superior workmanship.

Essential Functions Schedules service appointments; obtains customer and vehicle data prior to arrival when possibleGreets customers promptly in a polite and friendly manner, conducts telephone transactionsWrites up customers' vehicle problems accurately and clearly on the repair orderTest drives the vehicle with customer as needed to confirm the problemRefers to service history, inspects vehicle, and recommends additional needed serviceAdvises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specificationsProvides a complete and accurate written cost estimate for labor and parts and establishes a "promised time"Obtains customer signature on repair order; provides customer with a copyEstablishes customers' method of payment; obtains credit approval if necessaryNotifies Dispatcher of incoming workChecks on progress of repair throughout the day; contacts customers regarding any changes in the estimated or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performedReviews repair orders to ensure that work is completed and additional work and authorization is notedExplains completed work and all charges to customerCloses repair order as appropriateEnsures that vehicles are parked in assigned areas and makes sure all vehicles are locked and keys are marked and securely storedImplements a quality control process to eliminate comebacksHandles telephone inquiries regarding appointments and work in progressKeeps service department forms, menus, and pricing guides up-to-dateSupervises all cleaning and prepping of new and used vehiclesPrior to the start of a repair job, determines the correct part numbers on repair orders and helps the parts department pull and post the appropriate partsDeals with customer complaints in a sensible manner by showing empathy and a pleasant attitude to demonstrate our commitment to excellent customer service and to increase customer satisfaction and loyaltySells supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicleNotifies customers promptly regarding any delays, changes, or additional work that is requiredDocuments all work performedMaintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer and in accordance with company policiesComplies with all laws and regulations pertaining to working with hazardous materials; Reports any deviations to management immediatelyCommunicates with Supervisor if additional work is neededComplies with all laws and regulations pertaining to paint, thinners, and other hazardous materials; Reports any deviations to management immediatelyUnderstands the terminology of the automobile business and keep abreast of technology changesFollows all attendance and punctuality standards with adherences to timekeeping standardsFollows the Company Code of Business Ethics and ConductUnderstands and follows all work rules and procedures and follows lawful directions from SupervisorsUpholds the company's non-disclosure and confidentiality policies and agreementsMaintains a professional appearance and neat and orderly work area in accordance with company policyAttends pertinent training on requestAttends company meetings as requiredOther duties as assigned Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement
The Company is committed to hiring a diverse and qualified workforce.
We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements Competencies Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturerAble to take direction from multiple employees and prioritize workGood communication skills, including the ability to listen to customers and determine how to assist themAbility to work well in a team environmentKnowledge of automotive systems, tools, and repair processesOutstanding attention to detail with a commitment to qualityAbility to use technical reference materials and technical manuals in written and online formatsAbility to communicate technical terms to non-technical audienceAbility to follow processes to ensure quality and safetyEffective time management skills and ability to prioritize Supervisory Responsibility

None

Work Environment/ Physical Demands
Will primarily work in an automotive shop environment.
Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work.
May experience loud noise on a regular basis.
Medium/Heavy WorkWill lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.

This position will require the employee to be standing for prolonged periods of time
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis
This position involves repetitive motion
This position requires the ability to talk and hear
Must be able to wear all required personal protective equipment
May work in extreme heat or cold
May encounter hazards

Position Type/Expected Hours of Work
Works evenings, weekends, and holidays as required.

Required Education and Experience
High school diploma or the equivalent or equivalent combination of education and experience.

Preferred Education and Experience
Prior experience in service department.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License.

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.