Service And Parts Counter Clerk

Position Specifics: Department:  Service Reports to:    Service Manager or Service Location Manager Supervises:    None Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership. Responsible for selling, receiving, and delivery of parts and accessories.  In addition performs in-store customer service and stocking duties. Responsibilities: Fields internal and external customer inquiries to the Service Department Promotes and sells products and/or services to meet customer needsSupplies Service Technicians with parts as requiredOpens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service ManagerMaintains Service Department filing and records Updates customer profiles using equipment, hours, or other information from the customer work ordersMaintains accessories and supplies and prepares replacement ordersMay prepare Service Technician efficiency reports May process warranty and/or product improvement claims including the computation of charges, submission, and follow up Experience, Education, Skills and Knowledge: Basic knowledge of accounting practicesAbility to use and understand desktop load applications such as Microsoft Office and internet functions Knowledge of office proceduresGeneral understanding of mechanical/technical terms is preferredHigh School Diploma or equivalent work experience