Overview:
Job Summary:
A primary role of the Associate is to process inquiries sent to the divisions centralized order distribution system. This includes order creation, uploading files, and verifying the preliminary information submitted by the customer. Provides an outstanding level of customer service to internal and external customers in conjunction with customer KPIs in an accurate, timely, efficient, and professional manner. Displays a welcoming disposition and reinforces the ease of conducting business with our organization.
Our Exceptional Benefits Plan Includes:
Supportive & Friendly Culture
Manage national accounts for Fortune 500 companies
Medical, Dental, Vision coverage options
Flexible Spending & Health Savings Accounts
Wellness Screenings
Life Insurance
401k with Employer Contribution
Short/Long Term Disability
Generous Paid Time Off program
Career Growth Opportunities and Career Mapping
Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program (Non-Union employees), and Various employee discount offerings from our Vendors
Summary: Stratus is one of the nations largest brand implementation companies. We are made up of 1,100+ employees nationwide who roll up their sleeves, dive into the details and bring our clients brands to life! We deliver versatile solutions for some of the nations largest and most recognized brands. From signage to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.
Responsibilities:
Monitor incoming service requests and create work orders based on standardized timing expectations while exercising a high level of customer service
Review and route communications to the appropriate person(s)/departments
Update work orders with approvals and rejections
Research the incoming request, verify address, duplications, and warranty history
Utilize Third Party Work Order Management System
Prioritize emergency and urgent requests based on customers KPI
Assist with special projects/tasks as necessary
Other assignments at discretion of the department manager
Qualifications:
Job Specifications:
Skills
A confident, friendly, and professional
Attention to detail
Ability to work autonomously on assigned tasks
Able to quickly learn new programs
Basic skills with Microsoft Office, especially Outlook
Well-versed in email etiquette and business communication
Able to work in a fast-paced and deadline driven environment
Able to work on multiple tasks simultaneously
Driven by daily performance goals
Typing 50+ words per minute
Education, experience, certifications
High School Diploma or equivalent required
Some college experience preferred
1+ years experience in an office environment
Physical and mental demands
Ability to manage a large number of customer requests at any given time
Ability to meet deadlines
Ability to remain calm and focused under pressure and stressful situations
Ability to sit for an extended amount of time
Ability to work on the computer for an extended amount of time
Ability to work beyond 40 hours, as necessary
Working independently and performing repetitive tasks
EEO/MFDV
