As the Service Biller you are responsible for Service financial and operational tasks including documentation, material requisition, job costing, status monitoring, invoicing, and administrative closeout of service activities.
This position is required to closely interact with the Area Service Manager and assigned Service staff to ensure the timely and accurate completion of tasks.
Responsibilities
Supports service leaders through the creation and interpretation of business reports
Collects, validates, inputs, and reconciles service data into system applications
Communicates effectively with customers and other team members
Responsible for reviewing and receiving purchase orders
Ensures material and labor costs are posted to correct work order in a timely manner
Coordinates payroll activities for Service
Ensure technicians post their time on a daily basis
Reviews billing backlog and coordinates with Area Service Managers, Field Technicians, customers, and warranty claims as necessary to adapt and overcome all obstacles.
Process maintenance contract billing I/A/W contract guidelines
Review service tickets and perform the invoicing process for internal and customer applications
Performs general administrative functions to support the Service processes
Sets-up service agreements in system application based on transition documents
Records relevant correspondence and issues, relevant meetings minutes and other conversations
Research and work with ASM to resolve invoice disputes in preparation for attendance of monthly calls
Participate in weekly meetings
Process and track service warranty claims
Flexibility to work overtime/ weekends, as required
Additional Information:
At FastTek Global, Our Purpose is Our People and * Our Planet.
We come to work each day and are reminded we are * helping people find their success stories.
Also, Doing the right thing * *is our mantra.
We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and * honest *.
Throw out everything you've heard, seen, or felt about every other IT Consulting company.
We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
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