Smithfield ContractTemp
Fixed Term Contract - 6 MonthsGlobal Market LeaderBe part of a large multinational companyWe are seeking an experienced Service Coordinator to join our Service team based at Smithfield, NSW. The Role We are seeking an experienced Service Coordinator to join our team based at Smithfield, NSW.
The role is a Fixed Term Role for 6 months. Reporting to the Service Manager, your main responsibilities will be:
Respond to inbound enquiries for service and warranty work within 24 hours, and provide advice, knowledge and fault findingDevelop business relationships with customers being diligent, helpful and friendlyEffectively prioritise and reprioritise jobs for Field Service Technicians to completeProcess warranty claims for pumps and send to suppliersTroubleshoot and diagnose the service requirements prior to sending the Field Services Technicians or external supplierRecord interactions with customer and maintain accurate recordsProvide details product information and quotation to new and existing customers in a timely mannerProvide follow-up communication with new, existing and potential customersProcessing Jobs, Sales Orders, Sales Quotes and ensuring accurate data entry into LN Infor.Provide information and training on fault finding and resolution of pump and tank issues to the wider Kingspan teamCooperate with and support the compliance management system and encourage workplace colleagues to do the sameDevelop employee awareness of product compliance obligationsActively participate in corrective actions from concerns or internal audits.About You: Experience handling customer enquiries and diagnosing faults in a customer service or service and warranty environmentExperience in scheduling and allocation of work to service technicians or similarExperience using Microsoft Excel, Dynamics and related specialist softwareEffective time management skills with the ability to prioritiseAbility to change, adapt and continuously improveAbout Us Kingspan Water & Energy Pty Limited is a market leader in water storage, rainwater harvesting, and wastewater treatment solutions. We manufacture, deliver, and install our range of innovative products to residential, commercial, and rural clients across the country.
In Australia, we have sites in Sydney, Melbourne, Deniliquin, Brisbane, and Perth. Globally, we are part of the Kingspan Group, a world leader in high-performance insulation and building products. Our mission is to accelerate a net zero emissions future with the well-being of people and the planet at its heart.
What's in it for you Growing, successful businessGreat benefits including employee shopping discountsEmployee reward and recognition programEmployee Assistance ProgramThe recruitment processes Shortlisted applicants may be required to:
provide information for background checksbe eligible to live and work in Australia legallyundertake a pre-employment urine drug and alcohol testundertake a pre-employment medical assessment relative to their positionDue to the large number of applications expected, only candidates who are shortlisted will be contacted directly by our People & Culture team. We thank everyone in advance for applying.
Kingspan encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disability.
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