TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning, and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience of doing just that.
We are seeking an experienced service coordinator with strong computer and organizational skills. This position coordinates customer service requests from initiation to completion. Partnering with service operations management, the service coordinator communicates the service schedule with the customer, coordinates with and schedules the Technicians while ensuring that the customer's service request is completed in a timely manner.
Qualifications & ** 2+ years' experience in a dispatch/ operations / customer service positionHVAC/R industry experience preferred but will train the right personSchedules service requests and handles client inquiries and concernsPrepares weekly/monthly execution plans for planned service agreementsProcures parts-materials-toolsConducts customer service follow-upFacilitates the administration of warranty claimsReceives/reconciles completed work ordersMaintains up-to-date client account informationA team player with quality craftsmanship and a good attitudeGood driving record with a clear background check and drug screenMust be bilingual (English / Spanish) We * * Paid holidaysHealth, dental and vision insuranceGrowth potential with a stable companyPaid vacationHealth club reimbursementWellness plan with lifestyle spending account401k with company match and profit-sharingContinuing education and advancement opportunitiesTuition reimbursementTerm, AD&D and Dependent Life insurancesPrepaid Legal TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA.
TWC Services, Inc is an EOE, including disability/vets.
TWC Services, Inc participates in E-Verify.