Service Delivery Manager - Meeting & Events

You Lead the Way. We've Got Your Back
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.
The Chief Technology Officer Organization's vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.
In this role, you will be a key member of a team that provides direct technology support to the senior executives at American Express. This position requires someone with strong interpersonal skills and a high level of expertise across multiple disciplines. Attention to detail and the ability to communicate clearly and concisely are critical components for success in this role. You will work closely and develop relationships with both internal and external partners to reduce impact on our client base, mitigate issues quickly and provide for the best Meetings and Event experience possible.  
Provide the highest-level white glove onsite support to senior leadership in the Meetings and Event space along with other team initiatives.  
Based onsite in our Downtown, New York City Headquarters.  
Oversee our Executive Meetings and Events program globally
Manage daily operations of the Executive Meetings and Events team
Work closely with senior leadership and their teams to obtain requirements, plan and schedule events and ensure delivery of high-profile meetings and events. 
Partner with internal teams to test and validate both hardware and software-based audio/visual meeting solutions.
Occasional travel for offsite meetings and events.
Key contributor in the development, deployment, monitoring, maintenance and upgrade of AV systems and AV equipped meeting spaces.
Act as a SME and lead to troubleshoot audio visual software and hardware issues
Adhere to all SLA's and KPI's. 
Create, follow, and improve procedure documents 
Provide training to enhance digital literacy of our clients and our team members.
Lead and participate in enterprise level projects/initiatives 
Research technologies and recommend solutions as needed 
Work independently while simultaneously being a collaborative team member striving for team success. 

Minimum Qualifications
Strong customer service, organizational and communication skills
Experience in leading and running large scale projects
Ability to communicate and to interact effectively with colleagues  
Ability to work and adapt in a dynamic environment and recognize and action priority issues
Ability to develop and perform training
Self-starter with the ability to effectively work with minimal supervision 
Must be self-motivated and willing to learn 
Ability to manage multiple requests effectively 
Ability to leverage and interpret technical manuals and white papers
An active interest and passion for technology
Ability to work both independently and as part of a group
Experience with creating standards and documentation 

Technical Qualifications
5+ years' experience as part of an Executive Support organization of a fortune 500 company.
Direct experience providing high touch, high-profile video meetings using hardware and software such as Cisco Room Kits, Cisco WebEx, Zoom, MS Teams, Crestron, QSys and BiAmp. 
Strong understanding of implementing and supporting AV technology
Direct experience leading & supporting Board Meetings & Executive Offsites 
Outstanding troubleshooting skills

Preferred Qualifications
ITIL Foundations is a plus
A/V Certifications are plus

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.