Service Department Receptionist

The Receptionist is expected to:
Protect the legal, financial and moral well being of the dealership; Ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits; Accurately file receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval; Be a teacher to support the efforts of other employees to be successful; Seek ways to improve business operations efficiencies and customer service. Primary Duties: Ensure maximum productivity, customer service and cost control. Achieve customer service satisfaction standards while facilitating incoming calls and traffic. Effectively greets, communicates and guides customers to appropriate departments for assistance. Accurately review receipt of money and permits to ensure consistent tracking methods are utilized. Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members. Effectively communicate with and perform all job duties requested by management. Perform all other job duties as requested by management. Operate with integrity. Demand the highest ethical standards from self and others Set an example of good attitude and professionalism, including a neat, orderly and safe work environment. Communicate and help resolve customer complaints and adjustments.