We are in search of a versatile Service desk analyst to join our passionate team at Eleventh Hire, Inc in Salt Lake City, UT.
Growing your career as a Full Time Service desk analyst is an amazing opportunity to develop essential skills.
If you are strong in planning, decision-making and have the right personality for the job, then apply for the position of Service desk analyst at Eleventh Hire, Inc today!
Hello,
I'm looking for a Service Desk Analyst for a Global Financial company based in Salt lake city, UT with an urgent need!
This is a long contract opportunity with a negotiable pay-rate.
Responsibilities: Make sure client services support agents are ready with the information and processes required to resolve client issues in 24 hours and inform sales and product stakeholders of escalations Analyze long standing client services tickets to identify process improvements and training opportunities (including reviewing and improving client services communication). Develop and deliver product training to sales, clients, and partners Communicate and manage reporting to stakeholders including product and sales for client insights and escalations Coordinate client communication on feature demises and product migrations (in partnership with product and sales). Improve internal and external documentation surrounding our data products and support process Coordinate regional handover of support tickets. Skills: Basic Qualifications
Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.
Solid technical knowledge, troubleshooting skills and support experience with the following:
Microsoft Windows platform (Windows 7, 10) Networking, LAN, WAN, corporate enterprise domain infrastructure environment Windows desktop and server operating system Microsoft Active Directory Microsoft Outlook Good understanding of the Microsoft Office products such as Word, Excel, and Power Point. Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization. Ability to perform Mobile OS (iOS/Android) application troubleshooting. Team player mentality, collaborative, self-learner and self-motivated. Good understanding of English and good communication skills is a must. Strong customer service skills and focus on ownership throughout the resolution process. Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events. For our Asia language support team, hours of operation would match with region of support based on language spoken. Experience working in product operations, professional services, sales engineering, or customer-facing support operations. Experience with REST APIs and programming experience in any of the following: Python, Java, C#, Node, Matlab, R Good understanding of web technologies and browsers, i.e., can jump on a call with clients and direct them to open DevTools and check for network or console errors. Experience training support teams' Effective communication skills (written and verbal) Ability to grasp financial concepts and navigate software efficiently Let me know if you are interested! Report this job Dice Id: ******** Position Id: 8021356 Benefits of working as a Service desk analyst in Salt Lake City, UT:
? Excellent Benefits Package
? Continuous Learning Opportunities
? Attractive packageCompetitive Pay
