Service Desk Specialist

The roles will include the following responsibilities: Receiving incoming calls and emails to the Service Desk and capturing information into the Service Desk Work Order System.
Providing ongoing technical support for computer-related issues by investigating, identifying, documenting, and resolving first-level hardware and software problems.
Diagnosing and resolving first-level technical hardware and software issues.
Documenting progress and resolutions in the service desk system.
Password resetting.
Routing technical inquiries to the appropriate resources and internal contacts.
Redirecting more complex problems and requests to the appropriate technical staff.