Service Desk Technician I

IT Service Desk Technician - Intern Position The Service Desk Technician is the first point of contact for a range of help desk support, network support, software installations, desktop setups, printer and hardware/software inventory. This position is a temporary position, working 30 hours a week. The work can mostly be accomplished remotely, however there are key dates in the summer of 2024 when on-site work in our Washington DC office will be required.
Responsibilities Works within the IT Service team in addressing, tracking, prioritizing and meeting user requests for support. Provides end-user support in all standard PC/MacOS application software and in all aspects of working within the network environment. Fields requests for support via telephone, email, ticketing system, in person and remotely. Escalates any support requests he/she is unable to resolve to the appropriate team member. Works with other IT members to ensure a team approach toward meeting the organization's technical support needs. Helps maintain an inventory of all IT related equipment, software, tools and documentation. Conducts preventive maintenance and proactive support to reduce the trouble call load. Assists the IT Infrastructure team in any additional ways required or any work as assigned by Network /System Administrators, Supervisor. Provides A/V support and setup to include projection, audio mixing and distribution, video and audio recordings, teleconferencing, etc. Adheres to cyber and information security best practices. Requirements Work experience in a professional environment. Track record demonstrating strong customer service skills and patience to work with end users of varying technical ability. Possesses strong written and verbal communication skills. Comfort in using all standard software applications including Windows, Office 365, Adobe. Exposure to Mac OS (installation of Office/Adobe software, OS updates). Demonstrates ability to use software diagnostic tools for troubleshooting both network and local problems. Demonstrates initiative, creativity, attention to detail, and ability to multitask effectively. The ability to work calmly and enthusiastically in a trouble call response mode with a heavy workload and demanding user base. Desired Help desk or dispatching experience preferred, but not necessary. Job Posted by ApplicantPro