Job Summary:As a Service Drive Assistant at Bell & Bell GMC, you will play a vital role in providing exceptional customer service to our valued clients. You will be responsible for assisting customers as they arrive at our service drive, managing the flow of vehicles, and providing support to the service team. This is a part-time, hourly customer service position in the auto industry, with a focus on ensuring a positive experience for our customers. This position is located in Little River, South Carolina and is an individual contributor role. Hours will be 7:30am to 2:30pmCompensation & Benefits:Hourly payOpportunities for advancement within the companyEmployee discounts on auto services and merchandiseFlexible schedulingFriendly and supportive work environmentResponsibilities:Greet and welcome customers as they arrive at the service driveMaintain a positive and professional attitude while assisting customers with their needsDirect customers to the appropriate service areas and provide necessary informationAnswer customer inquiries and provide accurate information regarding services offeredManage the flow of vehicles in the service drive, ensuring efficient and timely serviceKeep the service drive clean and organized at all timesAssist the service team with various tasks as neededHandle customer complaints and escalate to management, if necessaryKeep track of service appointments and customer pick-up timesUtilize computer systems to schedule appointments and update customer informationAdhere to all dealership policies and proceduresRequirements:Previous customer service experience, preferably in the automotive industryExcellent communication and interpersonal skillsAbility to multitask in a fast-paced environmentProficient computer skillsKnowledge of automotive services and parts is a plusMust be able to work flexible hours, including evenings and Some SaturdaysAbility to stand for long periods of time and lift up to 25 poundsMust have a valid driver's license and clean driving recordEEOC statement:Bell & Bell GMC is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are devoted to the principles of equal employment opportunity and non-discrimination. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, personal appearance, family responsibilities, or any other characteristic protected by law.
