Overview:
Service Greeter Representative greets visitors in a friendly, interested, and helpful manner.
This person directs visitors to one of our available Service Advisors so they can assist them with their vehicle service needs.
In addition this person is a liaison between the Service, Sales and Parts department.
In addition, he or she performs clerical and administrative duties for the Service department.The ideal candidate has some previous experience in a similar position (customer service, call center, etc.
), and a working knowledge of automotive sales/service.
He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities:
Meet and greet service customers promptly in a professional and courteous manner.Assist the Service Advisors and provide administrative assistance as needed.Liaison between the service, sales and parts department.Manages all required paperwork and records and prepares documentation (forms, reports, etc.)
when needed.Continually learn about product updates, features, accessories, inventory and their benefits to the customer.Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.Attend service meetings and training sessions as required.Follow all company policies and procedures.Performs other duties as assigned.
Qualifications:
No experience necessary.Service or hospitality industry experience a PLUS!Automotive experience a PLUS!Must be able to work weekends.Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.Must have the drive, passion and confidence to be successful.A desire and ability to work in a performance and process driven environment.Excellent customer satisfaction skills.Professional appearance and work ethic.Self-starter and self-motivator.Bilingual a PLUS!Confidence in your ability to be successful.Great attitude with high-energy.Ability to work well in a process driven environment.Outstanding communication skills in both verbal and written.Valid driver's license with a good driving record.