At Indian Motorcycle, our success depends on providing the best customer service in the industry! If you have a passion for powersports, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn!
Indian Motorcycle in Fairfield is a subsidiary of RumbleOn , the largest powersports retailer in America! This provides our team members with unlimited resources and opportunity! If you are a highly motivated Service Manager with strong leadership skills this could be the perfect fit!
Service Manager Responsibilities Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met Effectively coach and train service department team members Track the day-to-day performance, growth, and profitability of the service department Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers Maintain a list of all ROs and review daily for problems, deletions, and concerns Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service Any other duties deemed necessary for the overall success of the department and dealership as a whole Maintain a positive working relationship with all departments and employees Requirements Minimum of 5+ years of progressive experience within a Motorcycle/Powersports service department Full understanding of operations within the service department Highly organized with a strong sense of urgency A strong focus and determination for superior CSI scores (Customer Service Focus) Strong sales and management skills Previous experience in developing and coaching a high-performance service team High school diploma or equivalent Valid driver's license and motorcycle endorsement, required Computer Literate Mechanically competent Excellent customer service and communication skills Benefits What RumbleOn/Indian Motorcycle Offers You: A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!) Life and disability insurance Generous Vacation/PTO Plan Employee discounts Dedicated leadership team who supports and cares for employees The opportunity for growth and a solid long term career...we promote from within!! Competitive Pay- Base Salary plus commission payout on department performance Awesome company events...we work hard but play harder! And more… *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·
IND05
