Job Type:TempPay Rate:$25.00/hourlyHours/Days:8:00 AM – 4:30 PM / Sun, Mon. Thurs., Fri., Sat.Duration:June 2024 – September 2024Location:Providence, RI 02912Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management "We Care" principle values.This position serves as a member of the Service Response Center (SRC) by fielding requests with a high priority on work order management, diagnosing complaints and providing redress/recourse through resolution methodologies; by monitoring building automation systems; by monitoring, management and communication, custom reporting, customer communication and coordination; by acting as a conduit/resource providing collaboration/support between Operations and other offices and units throughout the organization of Facilities Management. Serve as the immediate secondary contact for all offices and divisions throughout the Facilities Management organization by phone and email.Job Description:Monitor, communicate and annotate activity relating to the Building Automation System (BAS). Oversee each alarm point as an individual transaction (unless otherwise stated). Evaluate alarm circumstances (including any subsequent deriving alarm activity) associated with point(s) or corresponding transmission(s). Ensure all required procedural steps are adhered to certify proper and effective communication, diagnosis and recourse methods are applied.Contribute to special projects as directed. Assist in all facets relating to the formulation, planning and execution of Dorm Inspection, Commencement and School Opening.Observe safety rules and precautions.Willingness and ability to support a diverse and inclusive environment.Performs related duties as required.Job Requirements:Customer service, call center/dispatch experience.General knowledge of trade disciplines, terminology, building systems, and equipment.Proficiency with Microsoft Office Suite, Google Suite, File Maker, Computerized Maintenance Management System (CMMS) related modules.Customer focused, and ability to multitask and prioritize workload.Must have prior experience working in facilities support role.Excellent communication, time management and organizational skills.Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.Education Requirements:High School Diploma and 5 years of related experience (required).Associates degree and 3 years of related experience (preferred).nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences, or for any other reason.nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ****** .
