Service Technician

Service Technician

Position Specifics:

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose:

Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.
May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman or senior technicians.


Responsibilities:

Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) productsParticipates in Service EDUCATE Training programs required for the development of skills and knowledge Maintains current knowledge of John Deere and competitive products Maintains condition of vehicles, inventory, tools and equipmentMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsCompletes all reports and forms required in conjunction with work assignmentsAccounts for all time on a time card and for all material used in performing assigned duties

Experience, Education, Skills and Knowledge:

1+ years of experience performing service repairsAbility to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipmentAbility to use Service Advisor and basic computer functionsAbility to operate vehicles and equipment used for diagnostic purposesProficient oral and written communication skillsAbility to lift at least 75 lbs.
repeatedlyBasic Service Technician certification preferredHigh School Diploma or equivalent experience required; Associates degree preferredValid drivers license is requiredFork lift license preferred