Service Technician
Location: Charlotte, NC
Pay: $20-$22/hr
Join Our Team as a Service Technician at Our Manufacturing Company!
Are you a skilled Service Technician with a strong background in electrical and hydraulic components? We are a leading manufacturing company in Charlotte, NC, seeking a dedicated professional to join our team. If you have a minimum of 3 years of experience and a passion for providing exceptional customer service, we want to hear from you!
Key Responsibilities:
-Technical Development: Develop and support the Service Team in enhancing their technical skills and customer service capabilities.
-Training and Coaching: Provide training and coaching to ensure the team is well-equipped to meet customer needs.
-Customer Service: Deliver outstanding customer service and communication skills.
-Network Management: Set up and maintain a customer service network consisting of service distributors, independent contractors, and direct employees through continuous training.
-Customer Satisfaction: Ensure we meet customer expectations and satisfaction through various activities, including:
-Work order processing: inspection, upgrade, repair, and accessory installation.
-Machine installations and training.
-Telephone and field service support.
-Developing systems to report product quality and service feedback.
-Service training school (on-site and off-site).
-Parts sales and technical support.
-Warranty issue resolution.
-Sales support (tradeshows, demonstrations, applications, and testing).
-Product installation and service support.
Requirements:
-Minimum of 3 years of experience as a Service Technician.
-Good knowledge of electrical and hydraulic components.
-Capability of interpreting electrical and hydraulic drawings.
-Hands-on mechanical skills.
-Bandsaw background is a plus.
-Excellent customer service skills.
-Strong communication skills.
What We Offer:
-Competitive hourly pay of $20-$22.
-Opportunities for professional growth and development.
-A supportive and collaborative work environment.
-Comprehensive benefits package including health insurance, retirement plans, and paid time off.
If you are a motivated and experienced Service Technician ready to take on new challenges, we encourage you to apply. Join our team and contribute to our commitment to excellence in customer service and technical support!
Apply today to advance your career as a Service Technician!
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills (none specified)
