Service Technician

We are looking for a self-starting Service Technician to deliver a high level of customer service to our company customers.
We want you to drive the kind of service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on-site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Operate vehicle in a safe manner and ensure proper use of field automation systems

Follow all company's filed procedures and protocols

Cooperate with the technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

Proven field service experience

Ability to troubleshoot, test, repair, and service technical equipment

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications

Technical degree or certification