Principal Technical Consultant – HRSD/CSM Locations: Richmond, VA; Atlanta, GA; Remote Veracity by RGP™ is a next generation consulting firm focused on delivering transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate and outperform the competition. Backed by RGP's global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.
Veracity is currently seeking a ServiceNow Principal Technical Consultant for HRSD / CSM to join our fast-growing Elite Global ServiceNow Practice. The resource will be responsible for the successful project delivery of ServiceNow's solutions and services, in a client consulting environment.
What you get to do in this role: The Principal Technical Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow HRSD and/or CSM product capabilities and complimentary technologies in a client-consulting environment including Case and Knowledge Management for HRSD - Onboarding and Transitions, Employee Relations, Manager Hub, Employee Journey Management, Employee Center Pro, Mobile Employee Onboarding, PA/PI for HR, Virtual Agent for HR, Now Assist GenAI. For CSM - Case and Knowledge Management, Data Models, PA/PI for CSM, Virtual Agent for CSM, Now Assist GenAI, Configurable Workspace, Customer Portals. This position will contribute as a senior leader of the project delivery and solution delivery team including:
Support implementation workshops to gather business/technical agile user storiesConsult customers on industry and ServiceNow best practicesApplication UI Configuration and Workflow ConfigurationDevelopment of required client specific reportingDevelopment of required integration components (SSO, LDAP, REST/SOAP Web Services)Interface with ServiceNow technical teams as neededLead/Co-lead technical implementation teamsPrepare all client facing and internal deliverables that are technology relatedDrive the continuous improvements of our implementation methodology and service offerings based on client experiencesSubject Matter Expert on the delivery of ServiceNow solutions for HR and/or CSMEnsuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomesAchieve ServiceNow Practice and Individual KPI's and Metrics as defined To be successful in this role, we need someone who has: Technical Skills:5+ years demonstrated experience as a key technical leader for ServiceNow implementations in HRSD and/or CSMProficiency with Agile project management and delivery methodologiesDegree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplinesDemonstrated experience in technical consulting roles that are client facingJavaScript, AngularJS, HTML 5.0, CSS/LESSCertified ServiceNow Administrator (CSA) requiredCertified Implementation Specialist for HRSD (CIS-HR) required and/orCertified Implementation Specialist for CSM (CIS-CSM) requiredCertified Application Developer (CAD) preferredGenAI Now Assist Accreditations nice to haveNote: Veracity will provide ServiceNow Partner training and certification opportunities to obtain if not held. Successful completion is a requirement for employment.
Consulting Skills Client facing professional with consultative styleProven team player and platform capability mentorDemonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project deliveryStrong interpersonal skills, customer centric attitude, ability to deal with cultural diversityExcellent oral and written communication skills with the ability to present and explain technical information in an articulate mannerStrong attention to detail and creative problem-solving skills an absolute essentialAbility to understand and interpret business needs and identify appropriate business and technical solutions to meet those needsLife at Veracity Our Culture Flexible work environment (remote or onsite)Family firstAgile and collaborativeFun and energeticGroup of like-minded folks and creative problem solversFast pacedInclusive and PassionateSupportive, approachable, and encouraging leadership and team membersAll roles are client facing Summary of Benefits* Competitive compensationComprehensive medical plans401k Savings Plan Employee Stock Purchase Plan*Benefit eligibility may vary based on employment status upon hire
Base Pay Range: $85-$90/Hour
All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
Equal Opportunity Employer
Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.
Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!