Responsibilities Business Process Analysis:Analyze existing business processes to identify inefficiencies and opportunities for improvement.Document detailed requirements and specifications for ServiceNow implementations.Collaborate with stakeholders to understand their needs and translate them into technical requirements.ServiceNow Configuration:Design and configure ServiceNow instances to meet business requirements, including workflows, forms, reports, and dashboards.Develop and maintain ServiceNow custom applications and scripts.API Integration:Develop and maintain ServiceNow integrations with other systems using APIs.Create and manage API keys and tokens.Troubleshoot and resolve API integration issues.Data Migration:Plan and execute data migration activities between ServiceNow and other systems.Ensure data integrity and accuracy during migration processes.Testing and Quality Assurance:Develop and execute test cases to validate ServiceNow implementations.Identify and resolve defects and issues.User Training and Support:Provide training and support to end-users on ServiceNow applications.Develop user documentation and guides.Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field.3+ years of experience as a ServiceNow Business Analyst.Strong understanding of ServiceNow architecture and configuration.Proven experience in API development and integration.Proficiency in scripting languages (e.g., JavaScript, Python).Excellent analytical and problem-solving skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Preferred Qualifications Certification in ServiceNow (e.g., Certified ServiceNow Administrator, Certified ServiceNow Developer).Experience with ServiceNow ITSM, HRSD, or ITOM modules.Familiarity with Agile development methodologies.field