Servicing Program Manager

Our client, a leading Tax Software and Payment Solutions company, is hiring a Program Manager for a 6 Month Contract opportunity. Candidates must be based out of PST or MST time. This role is 100% Remote.
Responsibilities
Drive issue remediation: Manage edge cases and escalations across loan products and servicing platforms holistically; solving case by case, leveling up the learnings, tracking trends, and recommending improvements to policies and procedures to prevent additional issues. Support Loan Servicing Workstreams including fraud claims, checks/wires research & application, first payment delinquency investigations, servicing agent QA and monitoring, servicing agent training material development, tracking and monitoring bankruptcy/deceased/hardship processing, research and respond to credit reporting disputes, triage and resolve escalated complaint cases. Documenting Procedures: You will work closely with our team to improve process documentation of servicing and collections policies and procedures. Utilize servicing software and tools to track and document servicing activities, maintain accurate records and generate reports. Ensure compliance with relevant regulations and company policies related to collections practices Respond to audit requests and manage corresponding controls within the teams risk framework. Collaborate across functions including data operations, product, engineering, marketing, customer success, accounting, finance to streamline and improve processes Stay informed about industry trends, best practices and new technologies related to servicing and collections. Skills: 5-7+ years of experience in commercial lending servicing with a focus on project/program management Ability to navigate between the big picture and execution details simultaneously Track record of taking extreme ownership in driving to decisions and outcomes Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes Outstanding empathy and understanding of the small business owner and their finances Ability to work in a fast paced and quickly changing environment Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision Analytical mindset, strong excel skills necessary; SQL experience is nice to have
#J-18808-Ljbffr