About the job
A Blue Bottle Shift Lead is part of the cafe's leadership team. They lead the team to consistently deliver great hospitality and coffee experiences, while maintaining cafe standards and achieving business goals.
A Shift Lead ensures that everything in the cafe is operating smoothly during their shifts, from the front of the house to the back of the house. They support the success of the team and cafe by ensuring that the right people are in the right places at the right time and that Blue Bottle standards are upheld. They create a learning environment in the cafe, inspiring and motivating their fellow teammates to always improve.
A Shift Lead is an influential team leader but does not have direct reports.
\n You areA leader who is passionate about training and helping to develop a teamAware of your impact on others and seek regular feedback to continually improveA strong communicator who can provide impactful and motivating feedback to improve the team's beverage, food, and hospitality delivery Always curious, you are excited about finding new ways to delight our guestsSavvy with your resources, with the ability to make decisions and problem-solve Dedicated to your team and your guests—you understand and value empathy and use it to guide interactions on and off the jobPassionate about the planet and creating a sustainable future for our people, the company, and our planetEligible to work in the United States and 18 years of age or older You willBe a role model to your fellow team members, setting the standard for everything you do—and striving constantly to do it betterLead your shift by ensuring the right people are in the right places and that the team is giving exceptional hospitality and executing every beverage and food item according to Blue Bottle standardsAssist with training new hires and training current team members on new beverage and food offeringsGuide completion of operational tasks and adherence to Blue Bottle standards and safety guidelinesProvide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product qualityLead your team in actively working to reach our company-wide sustainability goals Continuously cultivate your own curiosity and knowledge of coffee through in-house tastings, cuppings, and trainings Prepare delicious beverages and food to quality standardsPromote a safe and respectful working environmentUphold and follow all health, food safety, and safety guidelines You have6 months - 1 year of supervisory experience or experience leading a team Completed Blue Bottle's Barista Essentials training and validation program or will complete it within 90 days post-hire Existing Food Safety Certification required for the state you will be working in and your specific role or will obtain it within 30 days post-hire Basic math and computer skillsA flexible schedule and are available to work mornings, evenings, weekends and holidays Our Shift Lead position is a dynamic one! Below we've mapped out the physical demands that are essential to the role:Ability to stand and walk for long periods of time. You're on your feet the majority of the day, whether you are standing behind bar pulling shots or walking the cafe floorUse of hands to reach, grip, turn and perform precision work. You're using your hands to operate beautiful espresso machines, pour delicious pour overs, and operate the register (among other responsibilities)As needed squat, bend, twist and reach for items below waist level or above shoulders. For example, you may have to bend down or reach up to grab cups, lids and towelsAbility to lift, push/pull, carry and/or move up to 50 pounds. For example, you'll be handling bags of coffee beans, coffee kegs, crates of milk, tub of dishes and trash binsAs needed climb ladders, stairs, ramps and uneven floor and/or surfaces. For example, climb on a step stool to change menu slacks, go up and down stairs and ramps to storage areasAbility to smell and taste. You're tasting and smelling coffee and food, helping ensure quality control for each cup and plateAbility to listen and speak. You're listening and speaking with our guests to guide and create experiences Afew benefits we offer Comprehensive Health, dental, and vision coverage for eligible employees starting on your first dayBest-in-class coffee training and continuing educationFree membership into Specialty Coffee Association of America and discounts on events (including Expos and Championships)401(k) planPaid time off & paid volunteer hours50% discount on all products, both online and in-cafe. This includes food, beverages, whole bean coffee, and merchandise.2 free drinks during shifts for cafe team membersFlexible spending account & commuter benefitsEmployee Assistance Program Compensation$19.00 per hour + tipsCafe Incentive Program
\nBlue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job's requirements, our business's needs, and an applicant's qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace.
We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.
We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.
We will consider for employment qualified applicants with arrest and conviction records.
We participate in E-Verify. We will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.