We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.
They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities: Team Environment: Support a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew members Operational Excellence: Create and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability: Drive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to Brand standards Skills and Qualifications: Fluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferred Competencies: Great Focus:
•Understands and exceeds guest expectations, needs and requirements
•Displays a sense of urgency with guests
•Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
•Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
•Sets and maintains high standards for self and others, acts as a role model
•Consistently meets or exceeds goals
•Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
•Identifies and resolves issues and problems
•Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
•Develops and maintains relationships with team members
•Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments