OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging —even as they're plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.
We are the future of beauty services. Be part of the transformation.
GENERAL SUMMARY & SCOPE The Skin Therapist (ST) is responsible for engaging guests in the prestige sales department and consulting with them on their skincare needs to recommend products and services. The ST delivers quality, professional skincare services with emphasis on the guest's total look. They represent the image, products, and culture of Ulta Beauty's skincare brands and the Skin Room/Pod/Bar, and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a valid license in Esthetics or Cosmetology (as required by state law), exceptional guest service, and the aptitude to learn and communicate product knowledge to guests.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The ST is a champion of Ulta Beauty's mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance Perform services in the Skin Room/Pod/Bar, including facials, waxing, ear piercing (where applicable) and makeup applications, as well as perform face fit express facials from a mobile station in the store. Meet or exceed sales goals for skin services and skincare products and contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty. Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, and recommending/demonstrating appropriate products, samples, and services. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience. Book guests' appointments for initial services, return services, and events that deliver an unrivaled guest experience. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance.
People Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served. Develop guest relationships through consultations and appropriate retail and service recommendations. Build and maintain an active clientele portfolio for the Skin Room/Pod/Bar. Serve all guests, including walk-in guests, in a timely and efficient manner. Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sale and service goals for the Skin Room/Pod/Bar as set by Ulta Beauty. Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive Skin Room/Pod/Bar sales performance.
Process Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards. Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines. Adhere to Ulta Beauty and Skin Room/Pod/Bar dress code, including wearing brand assets as directed. Follow established service protocols to ensure a consistent and exceptional guest experience. Adhere to tester standards for the Skin Room/Pod/Bar and Prestige department. Communicate supply needs to the Experience Manager in a timely manner to ensure guest-readiness at all times. Maintain outstanding store operational standards, including cleanliness of the Skin Room/Pod/Bar, salesfloor, restrooms, cash wrap, backroom, break area, and any additional assigned area. Protect company assets by following loss prevention best practices and providing exceptional guest service. Execute other operational tasks as directed. JOB QUALIFICATIONS Education High school diploma is preferred Cosmetology or esthetics license where required by state law
Experience Previous relevant work experience is preferred
Skills Proficiency with latest salon techniques for performing facials, skin analysis, and skincare machines Proficiency with latest techniques for performing facial waxing Proficiency with latest techniques for performing makeup applications Proficiency with use of equipment needed to perform technical work Proficiency to demonstrate, recommend, and sell skin and makeup products Ability to build and maintain strong customer relationships and build clientele Ability to work independently and as part of a team Strong communication and interpersonal skills
SPECIAL POSITION REQUIREMENTS Work a flexible schedule to include days, evenings, weekdays, and holidays Attend brand sponsored trainings and corporate trainings and meetings
WORKING CONDITIONS Continuous mobility during shift Frequent and/or continuous bending, pulling, pushing, reaching, and twisting during shift Continuous lifting and/or moving up to 10 lbs. during shift Continuous coordination and manipulation of objects during shift If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
ABOUT At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
