Reports to: SOC Support Manager Location: Remote US Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay What We Do: Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. Today's cyber-attacks aren't limited to large organizations with the security tools that can ward off threats. Hackers don't discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy. Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training. Join the hunt and help us stop hackers in their tracks! What You'll Do: This is an entry-level role where you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity.
Responsibilities: Provide exceptional customer support via phone, email, and chat. Address partner security concerns with timely and informative responses. Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information. Lead calls with partners, facilitating communication and collaboration with the SOC team. Troubleshoot product issues and provide support for other product-related requests as needed Collaborate effectively with internal teams to ensure customer satisfaction. Advocate for partner needs and provide feedback to the relevant internal teams. Contribute to the development of knowledge base articles and other support resources. What You Bring To The Team: Must be located in the Eastern time zone and be able to work Tuesday through Saturday Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field Exceptional communication and interpersonal skills Remain calm and empathetic when supporting partners through security incidents. Strong ability to prioritize daily tasks Enthusiasm for working collaboratively and making a meaningful contribution to a successful team. Embraces change and excels in evolving environments. Not afraid to ask questions Strong self-awareness and the ability to work independently Preferred Qualifications: MSP or Help Desk Experience Microsoft 365/Entra Experience Basic understanding of Networking Basic understanding of SIEM tooling What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit small businesses. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to ******** . Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote