Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionOur SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels" and act as the last level of support for our customers (internal and external).
The ideal candidate for this position is a software engineer with experience in a Dev-Ops environment developing automations and tools for internal use. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads.
You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the infrastructure by learning the platform from end to end.
What you get to do in this role: Develop automations to proactively ensure the best service for customersCreate tools to facilitate and improve day-to-day operationsBecome an expert across ServiceNow's application and database layers and work with various groups within Engineering/OperationsLearn how to identify and resolve performance issues and bugs in productionQualificationsTo be successful in this role you have: 0-2+ years of development experience with JavaScript, Ruby, Python or related languageAdvanced level skills with object-oriented programming, design patterns, and performance/scale considerationsKnowledge of Postgres with the ability to read and write SQL queriesFamiliarity with Linux environmentsStrong troubleshooting and debugging skillsFamiliarity with the ServiceNow Platform is strongly preferredAdditional InformationWork Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance.
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