Software Support Coordinator

Position Title: Education Peopleware Support Coordinator
Location: Remote
Salary Range: $20.00 – $28.00 / hour depending on experience and qualifications
Job Summary: CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.
Core Responsibilities: • Learn CIC's products (Infinite Campus and Tableau) and act as a Support Resource for CIC's Customer Help Desk system.
• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
• Ensure that less than 10% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.
Required Skills: • Degree in Secondary Education, Accounting or equivalent experience required
• 1-2 years of Technical Support experience
• Knowledge of Servers or PC networking
• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience: • Experience in working with K-12 Education software products